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WhatsApp faces a European complaint after imposing “aggressively” new terms and services

WhatsApp faces a European complaint after imposing “aggressively” new terms and services
WhatsApp faces a European complaint after imposing “aggressively” new terms and services

The WhatsApp messaging app faces a European complaint after it “aggressively” imposed new terms and services, angering consumer advocates.

The European Consumers Organization said in a statement that the updated policy, in effect since last May for the Facebook-affiliated app, remains vague and makes it impossible for users to gain a clear understanding of the privacy consequences of WhatsApp changes.

“WhatsApp has been bombarding users for months with aggressive messages to force them to accept the new terms of use and privacy policy,” Bloomberg News quoted Monique Goines, director general of the organization, as saying in the statement.

“They were threatening users that their access to their app would be blocked if they didn’t accept the new terms,” ​​she added, and deliberately remained opaque about data processing.

The complaint urged regulators to open an investigation into WhatsApp’s practices, and to demand that the terms and services that users agreed to “through controversial practices” should not be binding on them.

The organization and 8 of its members indicated that these new rules “are neither transparent nor understandable by users,” accusing WhatsApp of committing “multiple violations of the rights of European consumers.

“These organizations have lodged a complaint with the European Commission as well as with a European network of consumer protection authoritiesEarlier this year, Facebook’s WhatsApp messaging service announced new rules of use that its nearly two billion users must agree to as a condition to continue using them.

Because of the privacy policy update that sparked a global outcry and prompted some users to switch to rival Telegram and Signal apps, the entry into force of these new rules was postponed until May 15.

The company has been widely criticized by users who expressed concern about the privacy of their data, which WhatsApp intends to share more of with the parent network Facebook, and several countries, including Germany, have temporarily prevented Facebook from using WhatsApp data.

The European Office of Consumer Unions includes 46 consumer rights organizations from 32 European countries

WhatsApp faces a European complaint after imposing “aggressively” new terms and services
WhatsApp faces a European complaint after imposing “aggressively” new terms and services

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